Spotnana
Staff Product Manager, AI Platform
Requirements
The role requires at least 10 years of experience, with 5 years in product management and 3 years in platform or infrastructure products. You must have deep technical fluency in LLM application infrastructure and a track record of driving platform adoption.
Responsibilities
You will own the end-to-end AI platform, including model routing, retrieval-augmented generation, and agent orchestration. Additionally, you will build internal AI agents and define the platform contract to support various product teams.
About the role
The opportunity ahead: Every AI experience at Spotnana, traveler-facing, agent-facing, and internal, runs on one governed AI platform. You will own that platform: model gateway and routing, retrieval and knowledge, agent orchestration, context and session management, and the evaluation framework that decides what ships. You will also put AI agents in the hands of every team at Spotnana, from sales and account management to marketing, support, engineering, and product, and treat their adoption as your product's success. Platform decisions you make here compound across every product the company builds. How you'll help us build: * Own the platform primitives: LLM gateway and model routing, retrieval-augmented generation and knowledge bases, prompt management, agent orchestration and loops, context and session management with summarization, and guardrails including PII protection. * Own the evaluation framework: synthetic conversation generation, scoring for correctness and hallucination, and the regression gates every prompt, model, and agent change must pass before production. * Build agents for everyone: internal agents and a self-serve builder that sales, account management, marketing, support, engineering, and product teams use daily, with internal adoption and time saved as first-class product metrics. * Define the platform contract: APIs, SDKs, and service guarantees for the experience teams and, over time, external partners who build on the platform. * Lead your customers end to end: treat internal teams as customers with discovery, roadmaps, and satisfaction measures, and support external platform conversations as the platform is exposed outward. * Write crisp PRDs and drive execution with platform engineering, ML engineering, security, and the product teams that consume what you build. * Design for builders: bring a strong user-experience bar to configuration, observability, and builder surfaces, the places where platforms usually get ugly. Experience you bring: * 10 years of total experience, including at least 5 years in product management and 3+ with significant experience on platform, infrastructure products. * You have built LLM application infrastructure: retrieval-augmented generation pipelines, evaluation harnesses, agent orchestration and loops, context management and summarization, or prompt and model management. This is a must-have. * Deep technical fluency: comfortable debating architecture, model tradeoffs (quality, latency, cost), and API design with senior engineers. * A track record of driving platform or internal-tool adoption across technical and non-technical functions. * Proven end-to-end customer ownership, including running internal customers with the same rigor as external ones. * An eye for good user experience, including admin, builder, and observability surfaces. * Excellent communication and presentation skills, with the ability to influence cross-functional teams. * Strong problem-solving skills and willingness to roll up one's sleeves to get the job done. * Bachelor's degree in Computer Science, Engineering or a related field, or equivalent practical experience. What to expect next The process typically begins with an introductory call with a member of our Talent Acquisition team, where we'll discuss your background, career aspirations, and what makes Spotnana a great fit for you. Then a live virtual and onsite interview with a panel of engineers and hiring managers.